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For support or any questions:
Email us at support@radivision.com

Technical Issues

Common Device and Browser Issues You May Encounter

Before you contact our team for help, please review the following solutions to common technical issues you may be experiencing.

What do in the case of a device issue:

  1. Try using another device:To figure out whether the issue is with your device (and not with your browser or with our system), we recommend trying another device first.
  2. Restart your device: Restarting fixes small errors, installs updates, and stops memory leaks. This is why we recommend restarting your device. To restart, press and hold down the power button. After 5–10 seconds, the device should turn off. Once it is off, wait a few seconds and then turn the device back on.

What to do in the case of a browser issue:

  1. Update your browser: The site supports all popular browsers including Internet Explorer V11 or later. However, updating your browser is recommended if it hasn’t been updated in the last year.
  2. Restart your browser: Sometimes browsers can store old versions of pages to help them load faster (called “caching”). You might need to refresh your browser. To do this, click the refresh icon (⟳) on your browser’s toolbar at the top of the page. If this doesn’t work, quit the browser completely and reopen.
  3. Clear your cache, cookies, and browsing history: For browser specific instructions on how to do this, go here:
    Google Chrome Help Page
    Mozilla Firefox Help Page
    Internet Explorer Help Page

Need more help?

If you have tried all of the suggested solutions above and are still experiencing issues, please email us at support@radivision.com.

FAQs

We're always looking for ways to make our community better for you.

Q: How do I create an account?

A:

To join the other awesome members of our growing community, all you have to do is click “Join” in the menu bar at the top of the page if you’re viewing this page on a desktop, laptop, or tablet. If you’ve arrived here on a mobile device, first click the “☰” icon at the top of the page then select “Join” in the menu that appears.

Q: How do I reset my password?

A:

To reset your password please select the reset password link in the dialog displayed after clicking the sign-in option in the menu bar at the top of the page. You will receive an email containing a code which is used to start the process of resetting your passwword. You may need to logout of your current session to display the sign-in option.

Q: How do I edit my profile?

A:

Once you’ve signed in to your account, you are able to access all profile settings from the icon which appears in the menu bar at the top of the screen. Once you add a profile picture to your account, this image will appear in that circle. After selecting , click on “Profile Settings” in the menu that appears to edit your profile.

Q: Where can I browse for companies and people?

A:

You can view and search all of the companies and people on the platform by selecting “Companies” and “People” in the menu bar at the top of the page. If you’re on mobile, first click the “☰” icon at the top of the page then select “Companies” or “People” in the menu that appears.

Q: How can I claim my personal or company page?

A:

See a page about you or your company?
To claim your page, please message and we will help you claim it.

Q: How do I add a company page?

A:

In order to create a company page, you must first create an account for yourself. If you’ve already created an account and signed in, you can submit a company page for approval by creating a company page from your account page.
For an existing company page, please message and we will help you claim it.

Q: How do I nominate a mentor?

A:

Our team is always on the lookout for inspiring entrepreneurial minds to feature on our original, award-winning series. If you’d like to nominate someone you know or yourself to be featured on our platform, click “Nominate” in the menu bar at the top of the page. If you’re on mobile, first click the “☰” icon at the top of the page then select “Nominate” in the menu that appears.

Q: Where can I read about privacy and legal terms and conditions?

A:

To read about privacy or legal terms and conditions while engaging with Radivision’s content and community, selectPrivacy PolicyorTerms & Conditions. If you have any questions or concerns, don’t hesitate to send us a message.

Q: Do you have a question that we didn’t answer?

A:

If you still need help navigating Radivision, please send us a message so that our team can get you back on your way as soon as possible.

Common browser and device issue that you may encounter:

Technical Issues

We're always looking for ways to make our community better for you:

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Things people like to ask us:

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Common browser and device issue that you may encounter:

Technical Issues

Connect with us at :

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